"Pulling Verkada Out Like Weeds," Says Integrator

Published Nov 07, 2023 15:06 PM

While Verkada's Chairman touts, "you might have bought a one-year license, but you like literally bolted the hardware to your ceiling, so like you're not taking it down," one integrator disagrees.

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First, watch Verkada Chairman Hans Robertson tout the business benefits of Hostage as a Service:

IPVM spoke with the integrator to see why the Verkada cameras were being replaced, what they were replaced with, and what they planned to do with the Verkada cameras, including comments from Verkada.

Executive *******

***** ***** *** **** ******* ****** Verkada's ********* **** ** **** *** to *** **** ******* **********, ********** can ****** **** ***** ******* ******** change ******.

** **********, ***** *'*******, **** ** is "******* *** ******* ******* **** weeds" *** *** ******** ********* ***** new ****** ******** ** *** ** keep *** ******* ******* ******* ***** learning ***** *** ********** *****.

*'******* *** **** ******** ***** ******* cameras ** *** *****, *** ******* what **** ** ***** ** **** them.

*******, *******, *** ***** ********* *** or *** *** ****** ****** ** stop **** ********** **** "****-***" *******. In ******** ** **** ********, ******* said ** *** *** **** **** "throwing ****" ****** *** **** ** would "*******" ******** ******** ********* ** refurbishment ******** ** ********* ***** **** requests.

**********

** ********* **** ** *** ************ ********** Group ******* **** ****, ***** *'******* ****** **** ** has **** ******* *** ******* *******.

IPVM Image

**** ** ******* ***** *******'* ********* low ******** ***** **** *** ** their******* ** * *************** *****.

Why ******* *** *** ***** ****

******* ** *** ** *** **** well-funded *** *******-******* *****-*** ** ***** surveillance **** ****** **********:*********** ** ~$***+ *******, ******* ** ~$400+ *******, *** * $*.** *********.

**** **** **** **** ** ******* this, ** ****, **** ***** ****-** subscription *****. **** ******** ** *** new. ******* ******* ***********-******* ******, ***** **** *** **** model ****** **** ** ***** *** $*.** in ****.

**** ******** ***** ******* **** *** customer *****,********* *** ******:

*** ***** **** ****** * ***-**** license *** *** ********* ****** *** hardware ** **** *******. **, *** are *** ****** ** ****.

Removing ******* ** ******** ******** *** ** **** ********* *****

******* *******'* *** ***** **** ******* from *** ******** *****, ********** *** occur **** * ******** ***** ******* cameras ******* ****** *** *** *** owner **** *** ******* ************. ** O'Donnell's **********, **** ** ***** ********* happen **** ***** **** ******* *** properties, ** ****:

*****, *** *** **** ****, ****'* where *'* ******. **'* ***** **'** running ****. ***** ***** *** ****** properties **** ******* **** **** ** there. ** ** *** ***** *******, they **** **, [*** ****]: "***, these ****'* *******, ** "*** *** look ** *****?" *** ****, ********* you **** ** **** **** *** can't ** ******** **** *****.

**** ********* ******* *** [*******] **** [them] *** **** ** *** ** X ****** *** **** ** *** your *******. [****] **** **** *** wrong *** *** ****'** **** ******* us [**] *** ** **** [**] usually ** *** *** *** ** these [******* *******].

*** *** ****** *** ** *** use ******* ** ***** ******** ********* are ***** ******** ***** *** *** cameras ***'* **** *******, ** *'******* explains:

**** ******* **** ******* ***** ******; buying *** ********. * ***'* ***** they ****** **** ** ******* **** they ***, ******* **** ***: "***, we ***'* *** ***** ******* *******. Can *** **** *** *** **** a ****?" [* *** ** **** them] ****'* ******* ***'** *** ****** [Verkada] *******.

*'******* **** **** ** ***** *** an ********** *** ******** ********* ********* in *** ****** *** **** ** neighboring ******, ********* ***********, *** ****, and ************.

Throwing *** **** **** ******* **** *** *******

*'******* **** ** *** ****** *** ~40 ******* ** *** **** ** interviewed **** **** *** **** ** has **** ******** **** ** *** garbage ******* ** **** *** **** to "**** ****" *******'* ******** *****, as ** **** ****:

***** **** ** *** *******! * had * ****** ****** ******** ******** me *** **** '*'** *** **** from ***', *** * ***'* **** to ** **** ******* ****'* ********* just ******* **** ***** ******** *****. They're ***** ** **** [*** *********] up *** ***** ****** *** ******* fee [** *******].

*'******* ***** **** *******, *********** ***** use ***** (***-****) ****-**** ******* *** testing ** ***** ********, *** **** Verkada *******, ** **** *** **** what ** ** **** **** ***** than ******** **** ****:

*******, *** *** ** ********* **** a ****** **** *** **** ** out, ******* **'* ***** ** *** testing ** ********, *** **'* **** throwing [******* *******] ** *** *******; other **** **** * ***'* **** what ** ** **** ****.

Replacing ******* **** *****

*'******* **** **** **** *** ******* is * ***** ******, ** **** lead **** ***** **** ********* ******* cameras ** ***** ******** *****.

Integrator: ** ****** ************ **** *******

*'******* ***** ********** **** ******* ******** while ******* *** *** *******. ** mentioned **** *** ** *** *********' head ** ******** ******* *** ** Verkada *** ***** ******* ** ******* the ******* *******:

**** ***** ******* *** ** **. From **** * **********, *** **** of ******** *** **** ************* **** them ***** *** *******, *** ** mentioned ** ** ** *** **,*** a **** ** ** *** [****] to ** **** ** *** ***** cameras, *** ** **** * [******] just ******** ****. * ***'* **** how **** **** ***** ** ******** him ** **** ** ******** **** that.

Verkada: **** ******* ********* ******** ** *********, **** *** **** "******** ******* ****"

******* **** **** **** ** *** not **** *** ****** ** ******** cameras **** *** ***** ******* ******** recycling ** ************* ******** ** ***** are **** ******** ********:

** *****’* **** *** ***** ** “throwing ******* ****” **** *** ********** is **********. **** ****, ** *** always ******* *** **** ** ******* the ******** ********** – *** ** our ********* **** ** **** ****’** looking *** ******** ********* ** ************* programs, **’** ********* ******* ****.

O'Donnell's ******* **** ** ******* ** ******** * ******* *******

*'******* **** *** ******* ***** ****** select **** **** ** ******** **** install *** **** *** *** *** benefit ** ******** * ******* ******* from ** ********** ***********:

* ***'* ****** *** * ******* to **. *'* ****** ****** **** kind ** ******** ** **** ** install *** ** ** **** ** use **** *******, *** ** ***** go **** ** ** ** ***** the *******.

*'** *** ***** *** ** ********* you **** ********* *******, *** *** now, * ***** ***** ****'* ********** to *** *** ****, *** ** our ********, * ***'* *** **** the ******* ** ******* **** ****.

Comments (12)
UE
Undisclosed End User #1
Nov 07, 2023

Doesn't the NJ Electronic Waste Management Act prohibit just throwing them away in the trash?

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Avatar
Joseph Marotta
Nov 07, 2023
IPVMU Certified

Chris O'Donnell has reached Rock Star status in my book! The trash can is exactly where Verkada cameras belong. Maybe instead of dropping them into the trash dumpster they could be welded together into the shape of a boat anchor. No wait, Verkada would find a way to charge an annual Boat Anchor fee!

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JH
John Honovich
Nov 07, 2023
IPVM

They contacted Verkada and [Verkada] told [them] you have to pay us X amount per year to see your cameras. [That] rubs them the wrong way and they're just telling us [to] put in what [we] usually do and get rid of these [Verkada cameras].

To play devil's advocate, I think the overwhelming majority of people in these situations, even if they are rubbed the wrong way, just pay.

Hans Robertson's ethics may be challenged but he's smart and understands the business benefits of getting people to bolt hardware to the ceiling that they have to keep paying to use.

UI
Undisclosed Integrator #3
Nov 08, 2023

I've seen that with a few customers. They would rather pay a "lower" annual fee than pay a "higher" one-time fee for basically the same thing.

JH
John Honovich
Nov 08, 2023
IPVM

Once you get locked in, it is economically rational, especially if you are focused on near term costs, to pay the lower one time annual fees than spend the much higher capital costs to purchase new cameras / hardware.

UM
Undisclosed Manufacturer #2
Nov 08, 2023

... he mentioned to me it was 35,000 a year or so for [them] to be able to use these cameras...

Really curious, so that I have an idea of the scale of economy, how many cameras is that for the $35,000 annual subscription.

EG
Eric Gutierrez
Nov 08, 2023

Assuming they were paying close to MSRP, 175 cameras or so.

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DB
Desire Bayne
Nov 08, 2023

Verkada doesn't integrate with anything that isn't Verkada, so if you want it to work with other systems such as access control, intrusion alarms, etc., it is NOT the solution for you. I feel for those who listened to the Verkada sales pitch instead of a security systems SME.

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UM
Undisclosed Manufacturer #5
Nov 13, 2023

This is incorrect.

I have a CD41 on my house. It's running through my VMS.

The Verkada camera license expired and I cannot view it through Command, and yet I can view the camera no problem, apply my VMS analytics to it and even open a door if I see someone on that camera.

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UI
Undisclosed Integrator #7
Nov 13, 2023

What happens if you have to change the IP address or any other setting in the camera?

UI
Undisclosed Integrator #4
Nov 08, 2023

Didn't Kipling address this in "Dane-Geld?"

UI
Undisclosed Integrator #6
Nov 13, 2023

Why does he got his arm though the ladder like that tho ?

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